Our “one stop” knowledge library provides important benchmarking and best practise information, which has been built over many years and helps us to compare every aspect of our Customer’s services against the best indicators in our industry sector. Our data is regularly updated and keeps abreast of new technology and market trends.
Service Intellect is the in-depth knowledge of how services are delivered and how to build costs bottom up, not top down, just like a supplier does. If we can quote like a supplier we know what it should cost against an agreed specification. Our experience in direct delivery means we know the “tricks of the trade” and how to monitor supplier performance.
With Service Intellect we have two significant advantages: First, our internal benchmarking database is lower in average costs than any published cost index, without adversely affecting quality of service. Consequently, our Customers receive best value. Second, our “Service Champions” and network in monitoring trends and applications enables us to determine “best practise and value” in our market place and how this can be appropriately applied to our Customer’s operations. Our Service Intellect allows us to re-engineer services into best value and best practice quickly through a tied and tested “fast track” set of processes.
We are a technology led business, with our own software systems (CIMS) and programmers, so our systems measures everything we do for you. We provide you with real time data that will show you detailed management control using micro management techniques and relevant instant information. The data is invaluable in quantifying and qualifying performance and assisting us in trend analysis. It also allows us to report on waste recycling volumes and types and energy usage which is important to our Customers.
Our systems are web enabled with free unlimited licences to our Clients and are very user friendly, taking twenty minutes in which to start using the software productively.